I offer a variety of personalized services to clients, utilizing my extensive expertise in conflict management, use of force, self defence, and defence of property incidents, providing a range of solutions including mediation, coaching, training and incident analysis to help individuals and organizations manage complex situations.
With over two decades of expertise in conflict resolution, de-escalation, use of force, self-defense, and property defense, I specialize in delivering personalized training and consulting services that cater to the specific needs of my clients.
My wide range of solutions encompasses conflict resolution techniques like mediation and coaching, as well as comprehensive analysis of use of force incidents. Having trouble with angry and confrontational customers? My confrontation management training program will equip you and your staff with the knowledge, understanding and skills needed to de-escalate and safely manage these individuals.
Through my services, individuals and organizations can effectively navigate intricate situations with confidence and clarity. With a keen eye on the needs of my clients, I strive to provide the highest level of professional assistance in addressing their complex challenges.
Mediation & Coaching
My mediation service specializes in use of force incidents, providing expert support to lawyers and leaders in the private security industry in Canada.
I am also experienced at mediating civil matters, including personal injury, employment, and motor vehicle accidents. I am a on the Ontario Ministry of the Attorney General’s Toronto Mandatory Mediation Roster, and my services are available nationwide.
Through the CINERGY Conflict Coaching model, I can help you develop your conflict competency, as well as work through an unresolved conflict or dispute in your personal or professional life.
Use of Force Incident Analysis
Have you, your staff or client been involved in a situation where force was used? Maybe as part of their law enforcement role? Or perhaps while defending themselves, someone else, or their property from harm?
I am happy to offer expert evaluation, analysis, and consulting for use of force incidents. My deep understanding of the legal framework and extensive experience in the field, we provide precise and reliable guidance to help clients navigate the complexities of use of force cases.
Confrontation Management Training
Don’t let confrontational behaviour compromise the well-being of your employees or the quality of service provided. Managing unruly, aggressive and confrontational behaviour is not as difficult as many people believe. It’s just a matter of understanding what’s happening, and having the correct strategies available.
Invest in our de-escalation and confrontation management training programs to foster a safe and respectful workplace environment.
